Last Updated: January 2025
At LuminFlair, we are committed to ensuring your complete satisfaction with our RGB lighting products. This Refund Policy outlines our procedures for returns, refunds, exchanges, and warranty claims. Please read this policy carefully before making a purchase.
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a comprehensive refund and return policy designed to make the process as straightforward as possible.
You may return most items within 30 days of delivery for a full refund. To qualify for a return, items must meet the following conditions:
During promotional periods, we may offer extended return windows. Extended return terms will be clearly communicated at the time of purchase and will override the standard 30-day period for qualifying purchases.
The following items cannot be returned for health, safety, or hygiene reasons:
Step 1: Contact Us
Contact our customer service team within 30 days of delivery via:
Step 2: Provide Order Information
Please have the following information ready:
Step 3: Receive Return Authorization
We will provide you with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions. Do not ship items without an RMA number as unauthorized returns may not be processed.
Step 4: Package Items Securely
Pack items carefully in their original packaging if possible. Include:
Step 5: Ship the Return
Ship items to the address provided with your RMA. We recommend using a trackable shipping method and obtaining proof of shipment.
Unless the return is due to our error (defective product, wrong item shipped, or damaged in transit), you are responsible for return shipping costs. We recommend using a trackable shipping service as we cannot be held responsible for returns lost in transit.
We will cover return shipping costs in the following circumstances:
In these cases, we will provide a prepaid return shipping label or reimburse your return shipping costs upon receipt of the returned item.
Once we receive your returned item, we will inspect it to verify it meets return eligibility criteria. This inspection typically takes 3-5 business days. After approval, refunds are processed as follows:
You will receive an email confirmation once your return has been received, inspected, and approved. Refund processing times may vary depending on your financial institution.
Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or to third parties. Original shipping costs are non-refundable unless the return is due to our error.
Partial refunds may be issued in the following situations:
Important: If your return does not meet our eligibility criteria, we will contact you before processing any refund. You may choose to have the item returned to you (at your expense) or dispose of the item with no refund issued.
If you need to exchange an item for a different product, color, or model, please follow our standard return process and place a new order for the desired item. This ensures you receive your replacement as quickly as possible.
For exchanges due to defective products or shipping errors, contact our customer service team, and we will expedite the exchange process at no additional cost to you.
If exchanging for a higher-priced item, you will be charged the price difference. If exchanging for a lower-priced item, we will refund the difference to your original payment method.
If you receive a damaged or defective product, please contact us within 7 days of delivery. To expedite your claim, please provide:
For damaged or defective products, we offer the following solutions:
We will provide a prepaid return shipping label for defective or damaged items. You will not incur any costs for returns due to product defects or shipping damage.
Many of our products include manufacturer warranties ranging from 1 to 5 years depending on the product. Warranty terms are provided with your product and typically cover:
To file a warranty claim:
Warranties do not cover:
If you receive the wrong item or your order is incomplete, please contact us within 7 days of delivery. We will:
In rare cases where the correct item is no longer available, we will offer a full refund including shipping costs or an alternative product of equal or greater value.
You may cancel your order before it ships at no charge. To cancel an order:
If your order has already shipped, you will need to follow our standard return process once you receive the items.
Cancellation refunds are typically processed within 3-5 business days to your original payment method. If you were charged shipping fees for a cancelled order, those fees will also be refunded.
International customers may return products within 30 days of delivery, subject to the same conditions as UK returns. Please note:
Any customs duties, taxes, or fees incurred during the original shipment or return shipment are the customer's responsibility and will not be refunded. We recommend checking with your local customs office regarding potential charges before making international returns.
We generally do not charge restocking fees for returns made within the standard 30-day period that meet all return criteria. However, restocking fees may apply in the following situations:
Restocking fees will be deducted from your refund amount. We will inform you of any applicable fees before processing your return.
If you refuse delivery or a package is returned as undeliverable due to incorrect address information you provided, you will be responsible for:
Please ensure your shipping address is complete and accurate when placing orders to avoid these charges.
All our products undergo quality inspections before shipping. We carefully package items to prevent damage during transit. However, if you receive a product that doesn't meet our quality standards, we will make it right by:
If you disagree with our return decision or have concerns about how your return was handled, please contact our customer service management team. We are committed to resolving all disputes fairly and promptly. Most issues can be resolved through direct communication.
For unresolved disputes, you may have the right to:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify customers of material changes via email when possible. Your continued use of our website after changes are posted constitutes acceptance of the modified policy.
The return policy in effect at the time of your purchase will govern returns for that purchase, unless changes provide more favorable terms to customers.
For questions, concerns, or to initiate a return, please contact our customer service team:
LuminFlair Customer Service
873 Clarke Corner South Eleanor
Plymouth PL1 4EH
United Kingdom
Phone: +448178473332
Email: info@luminflair.com
Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT
Company Registration No: 30368820
Our dedicated customer service team is here to assist you with all returns, refunds, and exchanges. We strive to respond to all inquiries within 24 hours during business days.
This Refund Policy should be read in conjunction with our Terms & Conditions and Privacy Policy. Together, these documents form the complete agreement regarding purchases from LuminFlair.
We value your satisfaction and trust in LuminFlair. Our goal is to provide exceptional products and customer service. If you have any concerns about your purchase, please don't hesitate to reach out. We're here to help!
This Refund Policy is effective as of the date stated above. By making a purchase from LuminFlair, you acknowledge that you have read, understood, and agree to this Refund Policy.